Contact
**CONTACT US**
At Patty’s On Point Digital Products, we are dedicated to providing exceptional customer service and ensuring your experience with our digital products is seamless and satisfying.
Whether you have a question, need support, or simply want to share feedback, our team is here to assist you. This comprehensive Contact Us section provides all the information you need to reach out to us through various channels.
**How to Contact Us**
We offer several convenient methods for you to get in touch with us:
*Email:
For general inquiries, support requests, or feedback, please email us at info@pattysonpointt.com
*Online Contact Form:
Visit our website and navigate to the “Contact Us” page to find our online contact form. This form allows you to provide detailed information about your inquiry, ensuring it reaches the appropriate department for a quicker response. Please include as much detail as possible to help us assist you efficiently. www.pattysonpointt.com
*Social Media:
You can also connect with us through our social media channels. @pattysonpointt Follow us on Instagram, Facebook and TikTok for updates, announcements, and the opportunity to engage with our community. Send us a direct message or tag us in your posts, and we will get back to you promptly.
**Types of Inquiries**
We handle a wide range of inquiries to ensure all your needs are met:
*Customer Support:
*Technical Issues: Assistance with downloading, installing, or accessing digital products.
*Product Inquiries: Information about product features, specifications, and compatibility.
*Troubleshooting: Help with resolving any technical problems or errors.
*Sales and Billing:
*Order Status: Information about the status of your order and delivery.
*Billing Issues: Help with billing discrepancies, payment problems, or invoice requests.
*Product Availability: Information about current and upcoming products.
**Account Management**
*Account Setup: Assistance with creating or managing your account on our website.
*Password Recovery: Help with recovering lost or forgotten passwords.
*Account Updates: Support for updating your personal information or preferences.
**Feedback and Suggestions**
*Product Feedback: Share your experiences and suggestions for improving our products.
*Website Feedback: Provide insights on how we can improve your online experience.
*General Comments: Any other feedback or suggestions you may have.
**Response Times**
We understand the importance of timely responses and strive to address your inquiries as quickly as possible. Our typical response times are as follows:
*Email: Our customer service team monitors this email address regularly and strives to respond to all inquiries within 24-48 hours during business days.
*Online Contact Form: Responds to all online contact form inquiries, are made within 24-48 hours during business days.
*Social Media: Our Customer service team will be more than happy to assist you with any inquiries through our social media platforms. Allow 24-48 hours during business days to respond to your message.
**Handling of Contact Information**
*Privacy and Security:
Your privacy is of utmost importance to us. Any contact information you provide will be used solely for the purpose of addressing your inquiry and improving our services.
We adhere to strict privacy policies and data protection practices. For more details, please review our Privacy Policy.
*Information We Collect:
When you contact us, we may collect the following information:
*Personal Information: Name, email address, phone number, and mailing address.
*Inquiry Details: Nature of your inquiry, products involved, and any other relevant information.
**Use of Information**
The information you provide will be used to:
- Respond to your inquiries and provide customer support.
- Improve our products and services based on your feedback.
- Process transactions and manage your account.
- Communicate with you about updates, promotions, and news (if you have opted in for such communications).
**Retention of Information**
We retain your contact information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
**Changes to This Policy**
We may update this Contact Us Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
We will notify you of any significant changes by posting the updated policy on our website and updating the effective date at the top of this page.
Your continued use of our website and services after any changes indicates your acceptance of the updated policy.
**Contact Us**
For any questions or concerns about this Contact Us Policy or our practices, please contact us using one of the methods listed above. We are here to help and look forward to assisting you with your inquiries.
*Email: info@pattysonpointt.com
*Contact Form: Visit our website and navigate to the “Contact Us” page to find our online contact form. This form allows you to provide detailed information about your inquiry. www.pattysonpointt.com
*Social Media: Connect with us through our social media channels. @pattysonpointt Follow us on Instagram, Facebook and TikTok for updates, announcements and the opportunity to engage with our community.
Thank You! For Choosing
💕Patty’s On Point Digital Products💕 We are committed to providing you with high-quality digital products and exceptional customer service.
Sincerely,
The Patty’s On Point Digital Products Team.